REVIEWS
Google Reviews
Our family has had a fantastic experience with the providers at Bright Steps! Their expertise, professionalism, and competency are outstanding. They are kind, patient, and a pleasure to work with, taking the time to individualize each plan and make learning fun for kids. We are so thankful for Bright Steps and really trust the ST & OT providers we have had, especially Rose. She is wonderful! I wish I could give Bright Steps more than five stars!
I am heartbroken to have to leave this review as we have been long term clients (we have been attending this clinic since November of 2023), but after giving this clinic months to fix their internal issues, I have officially reached my limit. While the individual therapists are sweet, the front office and management at Bright Steps Pediatric Therapy (formerly Thrive) have made taking my kids here a complete nightmare. I shouldn't have to feel like I need to keep a paper trail of conversations with a clinic that should be supporting and helping my family, not gaslighting and going back on their word.If you are a parent looking into this clinic, especially for special needs care, here is what you really need to know:Endless Staff Turnover & Lapses in Care: They cannot keep therapists or office staff. My two autistic sons have had to start over with new therapists over and over again. We've dealt with double-booked appointments and actual gaps in their care because of how chaotic their staffing is.Messy Billing Practices: When our insurance changed, I let the front office know right away, but they forgot to update our records on one child. They let charges pile up silently without telling me, misapplied payments between my boys' accounts, and then went back on administrative credits management promised in writing.Cutting Off Care for Special Needs Kids: To top it off, they abruptly froze both of my sons' therapy appointments over a billing dispute caused by their own clerical mistakes.As special needs parents, we already fight hard enough every day for our kids. We shouldn't have to fight our therapy clinic too. Withholding therapy from autistic children over front-office mistakes is unethical. Save yourself the stress and find a clinic that actually values your family.
Wonderful, talented, and very nice people working here. We had an absolutely great experience that has definitely transformed our lovely child for the better, giving them the tools and understanding they need to continue to progress better on their own. I've seen first hand the difference in my child over their peers as ours relied on the skills and training gained through Bright Steps. Highly recommend them, you won't be disappointed!
I'm so thankful Bright Steps was recommended to us. My 4 year old daughter has severe feeding and sensory difficulties. She was only eating a specific type of cracker, drinking water and milk. She would not even eat sweets. We tried everything, we even did feeding therapy at home. We are driving from Los Angeles to Bright Steps and it's worth the drive.We initially started with feeding therapy once a week but they recommend we come at least twice a week. Almost from the start things began to change. Within a few weeks she started tasting other types of crackers, yogurt, and different flavors of juices.We've had many of the therapists and they are truly amazing. The staff are kind and welcoming. Highly recommend!
We have been with Bright Steps now for about 3 years. The staff is friendly, knowledgeable and meet the child exactly where they are at. They are willing to adapt to the child’s specific needs and interests. Rose is so passionate and has really been able to think outside the box to helping my son with certain sounds. She’s challenged him at a health pace and never placed progress before the comfortability and rapport between my son and her. They make your child feel seen. Even the front office is so incredibly helpful and responsive. We are very happy with the care our son has received here.
Bright Steps is an amazing place we have been coming to the clinic for over 3 years! The entire staff is amazing from Ms. Marie at the front office helping with appointments to Ms. Rose overseeing that all services are running smoothly. Ms. Daniela is an amazing therapist! She is so patient with my daughter and is very attentive to her needs and figuring out ways to better assist her with her goals.
My son has been going there for almost a year, and we have seen so much improvement in his communication skills. We really appreciate all the therapists, especially Ms. Kelley and Ms. Daniela. He is excited for his sessions, and even when he isn't, they always raise his mood and leave him with a smile on his face.Not only are the therapists great, but the front desk lady is wonderful, too! My kids love walking in and seeing Mrs. Marie every morning. She is welcoming, kind, and so accommodating! We have met many front office workers, and she is one of the best we have met! Thank you Marie!
My daughter received speech therapy services for about a year and we saw so much improvement. She saw a few different therapists over her time here, and they were all wonderful and engaged so well with her, she looked forward to every session. They gave me tips on things to work on with her at home and she made excellent progress. She recently graduated out of the program and I would highly recommend their services.
My daughter benefitted greatly from speech therapy at Thrive! When she began it was difficult for others to understand her. Now everyone can understand her and she has almost completed all of her speech milestones. Miss Joy was a wonderful therapist and she created such a warm and positive environment for my daughter to thrive (no pun intended). On several occasions we also worked with the other speech therapists due to scheduling and they were all great. Each staff member is so warm and friendly. After each session, they provided updates on what material was covered and my daughter's progress. Their office went to great lengths to create fun crafts for the kids to complete and they incorporated different holiday themes throughout the year. They also remembered my daughter's birthday and celebrated her on her special day. We are so appreciative of the thoughtful lesson plans and personal touch. Thank you Thrive for being part of our educational journey!
Great Team! They really care for the whole family and really helped our little man progress with his speech! 100% recommend!
Wonderful experience. Miss Katya and the rest of the team were fantastic with our son!
Rose and her team have been extremely supportive of our son in his feeding therapy journey! Our son enjoys his time in session and the area is clean and kept up well:) They are easy to communicate with whenever something comes up (illness) which we appreciate. Overall we can tell they care about our kiddo and it shows!
After seeing several speech therapists we started at Thrive several months ago and since starting my daughter has made much more progress than she did with other therapists. Highly recommend for anyone looking for a speech therapist. My daughter has seen Alyssa and Joy and she loves them both!
Alyssa and Rose at Thrive have been fantastic partners in our son's journey to support his needs around an expressive speech delay. Alyssa's approach was what you would hope from a strong, experienced practitioner: using our son's interests as a guide and finding the sweet spot of encouraging our son while not pushing him to the point of frustration. Alyssa consistently asked about our son's progress at home and offered suggestions based on what she was seeing during our sessions together. She helped model what we can do in-between sessions and was always willing to make time for questions. The kindness and energy from all staff members at Thrive is palpable. In addition, the new facility is an added bonus (clean, spacious, accessible, & easy parking). We are so thankful for Alyssa and the entire team at Thrive!
Rose and Alyssa is absolutely the best speech therapist in area. She has so much passion to help my son , she search things for me ,love her genuine interest on kids. Great environment , super clean and safe and cosy rooms . Each room been decorated by love and you can see. Thank you Thrive Speech Therapy
We have worked with several speech therapists in recent years but the slow progress has been discouraging. When we first met w/ Rose @ Thrive Speech & Feeding Therapy she explained the mechanics of what we need help with and gave me such hope that we could nail down some articulation issues in just several months. It’s only been 2.5 months since we started and we’ve seen such stellar progress in my son’s articulation! Family and friends have been commenting and we’re just so happy to have found Rose! On top of that, my son looks forward to his sessions with Rose, it’s like play & speech therapy combined. We also started seeing Alyssa in the same office to work on pragmatics and she’s been amazing too in helping my son with expressive language and self-advocacy. It’s a drive for us to come to this office but so worth it! 5 star rating from our family!
Ms. Rose is very effcient speech therapist. She is doing an amazing job with my son. After staring therapy with her, my son not only has learned new skills but also is able to express himself confidently.
Absolutely amazing! With Rose’s expertise and dedication my son (5) went from needing constant translating to peers and adults to now, a year later, people are shocked to hear he has CAS because he speaks so clearly and articulated. The fear I once had about sending him to school has completely vanished and it’s a huge relief as a mother. His progress speaks greatly to how amazing Rose is and how tremendously she has been able to improve my sons life. We are forever grateful and I would recommend her to anybody!
We love Ms. Rose! Finding feeding therapy in the South Bay is incredibly difficult, so we are so thankful for Thrive Speech. Rose is competent, kind, patient, knowledgeable, prompt, and easily reachable. In a short amount of time my child has made great strides, and we look forward to our continued work with her.
